Support

Get started

If quantities differ from an order, recheck the unit setting, deductions, layout pattern, waste, box coverage, and whether scan dimensions were reviewed.

Purchases and access

If a control is locked, open the in-app purchase screen to see current plans. To recover a purchase, use Restore Purchases in Settings while signed into the Apple account used to buy. Manage or cancel subscriptions in Apple account settings. Apple handles billing and refunds.

Data and sharing

iCloud sync starts on. When available, Apple CloudKit can sync supported project records through your private iCloud account. Turn off iCloud Sync in TileCount Settings to stop this device syncing after the next app launch. Turning it off does not remove copies already in iCloud.

Before deleting the app or changing devices, keep copies of important exported files. A file shared with another app is managed by that destination.

Contact

Email nz.jiangzq@gmail.com with the app name, iOS version, device model, and a short description of the issue. A screenshot is optional. Do not send your Apple ID, password, payment card number, or sensitive client data.