Support

Last updated: 2026-10-07

For help with Photo Cleaner: Smart Swipe, email nz.jiangzq@gmail.com. Include the app version, iOS version, and a brief description of what happened. Do not send your Apple Account password or payment details.

Photos are not showing

Check Photo Library permission in iOS Settings; limited access can restrict what is available for review.

Recover a removed photo

Open Apple Photos → Recently Deleted as soon as possible. Recovery availability is controlled by Apple Photos.

Vault backup will not restore

Use the same backup password and confirm the backup file is intact. The password cannot be reset by support.

Contact duplicates

Review suggested matches before choosing to merge contacts.

Purchases and restore

Use Restore Purchases in the app when available. Manage subscriptions in your Apple Account settings. Apple handles billing and refund requests.

Privacy and terms

Read the Privacy Policy and Terms of Use linked below for data and usage details.