Contact
Email nz.jiangzq@gmail.com. Include the app version, your device model, iOS or iPadOS version, what you tried and any error message. A screenshot can help if you are comfortable sharing one. You do not need to send your Apple ID, password, payment card details or full home scan.
Scanning and device support
Room scanning requires a LiDAR-equipped iPhone Pro or iPad Pro, camera access, and iOS or iPadOS 17 or later. A device without LiDAR can still be used for drawing a room from scratch. A scan can miss reflective, transparent or obstructed surfaces; inspect and edit the plan after capture.
Finding projects on another device
In the app’s Settings, check the Scan sync status. When iCloud is available, projects save locally first and then upload to your Apple iCloud Documents storage. Both devices need access to the same Apple account and enough iCloud storage. If the app reports Local Only, the project remains on that device until iCloud becomes available. If sync is delayed, check connectivity and iCloud storage before contacting us.
Exports and Pro
Scanning, drawing, editing and previewing are free. Finished PDF, PNG, USDZ and walkthrough video exports require Pro, as do selected custom materials, furniture and camera tools. The purchase screen shows current products, local prices and any trial you are eligible for. Use Restore Purchases in the app’s Settings if you have already bought Pro. Apple manages subscriptions, cancellation and refund requests through your Apple account.