Queensland Home Assist Secure
This page is a direct rule-based guide for AU_QLD_HOME_ASSIST_SECURE (rule version 2025-26, effective 1 July 2025). It explains Home Assist Secure, which provides subsidised home maintenance and safety help.
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Quick Answer
You may qualify if you hold a Commonwealth Pensioner Concession Card and are aged 60 or over, or have a disability, and cannot safely do critical home maintenance yourself. The questionnaire reaches it when state = QLD, concession_card_type = pensioner_concession_card and either age >= 60 or disability_or_illness_confirmed = true.
It produces no cash — it provides subsidised maintenance, repair and safety work. The rule is recorded as eligibility-only.
Outcome summary: help with critical home maintenance, minor repairs and safety modifications, so eligible residents can stay safe and independent at home.
What Is This Payment?
Keeping a home safe and well maintained becomes harder with age or disability, especially when a job needs a tradesperson or is unsafe to do yourself. Home Assist Secure helps eligible residents with this kind of work.
The rule database tags it as a Group B benefit with eligibility_only as its result role. It does not pay cash; it provides a subsidised service for critical home maintenance, minor repairs and safety modifications.
It is aimed at people aged 60 or over, or of any age with a disability, who hold a Commonwealth Pensioner Concession Card and cannot safely complete critical home maintenance themselves.
How Much Can You Get?
The amount block is eligibility_only with period: none. There is no cash payment; the value is the subsidised service.
- Critical home maintenance that you cannot safely do yourself.
- Minor repairs around the home.
- Safety modifications that help you stay safe and independent at home.
Eligibility Conditions
The eligibility block combines an all set with an any group, so you must hold the right card and meet one of the age or disability conditions.
- Queensland:
state = QLD. You must live in Queensland. - Pensioner Concession Card:
concession_card_type = pensioner_concession_card. A Commonwealth Pensioner Concession Card is required. - Aged 60 or over, or with a disability:
age >= 60ordisability_or_illness_confirmed = true. You meet this through age or a confirmed disability.
Because the age and disability test is an any group, meeting either one is enough as long as you also hold the Pensioner Concession Card.
The focus is on critical maintenance and safety work that you cannot safely complete yourself for technical or health and safety reasons, rather than general renovations.
How To Apply
The channels recorded for this benefit are phone and online, with your concession card as supporting evidence.
- Have your Commonwealth Pensioner Concession Card ready as evidence.
- Contact your local Home Assist Secure service by phone or apply online.
- The service assesses the critical maintenance or safety work needed and arranges subsidised help.
Rule-Based Scenarios
Scenario 1: grab rails after a fall
Dorothy, 74, holds a Pensioner Concession Card and needs grab rails fitted after a fall. Home Assist Secure arranges subsidised safety modifications so she can stay at home safely.
Scenario 2: a leaking tap for a younger person with disability
James is 45, has a disability and holds a Pensioner Concession Card. He cannot safely fix a plumbing issue himself, and the service arranges a subsidised minor repair.
Scenario 3: smoke alarm and security checks
Beatrice, 68, uses the service for critical safety work she cannot do herself, helping her feel secure in her home.
Scenario 4: no concession card
Frank is 62 but does not hold a Pensioner Concession Card, so he does not meet the card condition and would need to look at other options.
Common Mistakes
- Expecting a cash payment: Home Assist Secure provides a subsidised service, not money.
- Assuming any pensioner qualifies: you need a Commonwealth Pensioner Concession Card plus the age or disability condition.
- Treating it as a renovation service: it focuses on critical maintenance, minor repairs and safety work, not general renovations.
- Forgetting to have your card ready: your concession card is required as evidence.
- Thinking it is only for over 60s: people of any age with a disability can also qualify if they hold the card.
- Trying unsafe work yourself first: the service exists precisely because some work is unsafe to do alone.
Related Benefits
- Bond Loan Plus - an interest-free loan for your bond plus two weeks rent.
- Queensland Pensioner Rate Subsidy - help with council rates.
- Queensland Electricity Rebate for concession card holders.
- Queensland Seniors Card - concessions and discounts for older Queenslanders.
- Pensioner Concession Card - the federal card that unlocks many concessions.
- Age Pension - federal income support for older Australians.
Frequently Asked Questions
Does Home Assist Secure pay me money?
No. It provides a subsidised service for critical home maintenance, minor repairs and safety modifications; it is not a cash payment.
Who can use it?
Queensland residents who hold a Commonwealth Pensioner Concession Card and are aged 60 or over, or have a disability.
What work does it cover?
Critical home maintenance, minor repairs and safety modifications you cannot safely do yourself.
Do I need a concession card?
Yes. A Commonwealth Pensioner Concession Card is required, and you should have it ready as evidence.
Can younger people with disability use it?
Yes. People of any age with a disability can qualify if they hold the Pensioner Concession Card.
How do I apply?
Contact your local Home Assist Secure service by phone or apply online with your concession card.
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