DVA Coordinated Veterans' Care (CVC)

What Is This Payment?

Coordinated Veterans' Care is a team-based model of planned care for veterans with ongoing health needs. Instead of seeing the GP only when something goes wrong, the veteran has a care plan, a GP leading the team, and a nurse coordinator who keeps the plan on track between appointments.

The rule database tags it as a Group B benefit with eligibility_only as its result role, inside the DVA Health cluster. It is care coordination, not a payment — its value is in better-managed chronic conditions, fewer gaps in care, and fewer avoidable hospital admissions.

It is aimed at Gold Card holders with chronic conditions (such as heart failure, diabetes or respiratory disease), complex care needs, or mental health conditions. The nurse coordinator role is central: regular contact, monitoring and support between GP visits is what makes the model work.

How Much Can You Get?

The amount block is eligibility_only with period: none. CVC produces no direct cash payment; its value is the coordinated care service, provided at no out-of-pocket cost to the veteran.

• A GP-led care team with a documented care plan tailored to your conditions.
• A nurse coordinator who provides regular contact, monitoring and support between GP appointments.
• Planned, regular reviews rather than reactive care — designed to catch problems early and keep you well at home.

Eligibility Conditions

The eligibility block is an all set.

1. DVA Gold Card holder: concession_card_type in {dva_gold_card}. The program is for Gold Card holders (and eligible White Card holders for accepted mental health conditions).

The clinical side of eligibility is a chronic condition, complex care needs, or a mental health condition that your GP judges would benefit from coordinated care. Your GP makes that assessment and enrols you in the program.

Required field is concession_card_type. The product surfaces CVC to Gold Card holders because it is a service many do not know to ask for — the benefit comes from the GP and practice proactively coordinating care, and a veteran has to be enrolled to receive it.

How To Apply

The channel is your GP: a participating practice assesses your suitability and enrols you in the program, then delivers the coordinated care. There is no separate cash claim.

• Talk to your GP about your chronic or mental health condition and ask about Coordinated Veterans' Care.
• If suitable, the GP enrols you and develops a care plan with you.
• The practice nurse coordinator then keeps in regular contact and helps manage your conditions between visits.

Read the official DVA Coordinated Veterans' Care guidance

Rule-Based Scenarios

Scenario 1: managing heart failure at home

A Gold Card holder with heart failure enrols in CVC. Their GP leads a care plan and the practice nurse checks in regularly, catching early signs of deterioration and keeping the veteran out of hospital.

Scenario 2: multiple chronic conditions

A veteran with diabetes and respiratory disease has care that used to be fragmented across appointments. CVC pulls it together under one plan with a nurse coordinator tracking the whole picture.

Scenario 3: mental health support

A veteran with a mental health condition benefits from the structured, regular contact a CVC nurse coordinator provides, with the GP leading the overall plan.

Scenario 4: not knowing to ask

A Gold Card holder with a chronic condition keeps seeing their GP reactively, unaware that enrolling in CVC would give them a care plan and a nurse coordinator at no extra cost.

Common Mistakes

• Waiting for a crisis instead of planned care: CVC is about planned, regular care that catches problems early — it works best before a hospital admission, not after.
• Not asking your GP about it: enrolment runs through a participating GP practice, so you need to raise it with your GP.
• Assuming it costs money: the coordinated care is provided at no out-of-pocket cost to the veteran.
• Thinking it is only for physical conditions: mental health conditions are squarely within the program's scope.
• Overlooking the nurse coordinator role: the regular contact from the nurse coordinator between GP visits is the part that makes the model effective.
• Confusing it with My Aged Care: CVC is a DVA primary-care program delivered through your GP, distinct from aged care services.

Related Benefits

• DVA Rehabilitation Appliances Program — free aids, equipment and home modifications.
• DVA Travel for Treatment — reimbursement of travel and accommodation for treatment.
• DVA Veteran Payment — interim income support while a mental health claim is assessed.
• DVA Disability Compensation Payment — compensation for accepted service conditions.
• Health Care Card — concession access for cheaper medicines and services.
• DVA Service Pension — single — income support for veterans with qualifying service.

Frequently Asked Questions